Terms and Conditions of Service
LEGAL & COMPLIANCE
Travis Allen, LLC dba Send A Vent • State of Wisconsin • Effective Date: August 31, 2026
⚠️ IMPORTANT NOTICE & BINDING ARBITRATION
PLEASE READ THESE TERMS CAREFULLY. THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 11) REQUIRING ALL DISPUTES TO BE RESOLVED INDIVIDUALLY IN DUNN COUNTY, WISCONSIN. SEND A VENT IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE (SECTION 1). BY USING THE SERVICES, YOU EXPRESSLY AGREE TO THESE TERMS.
1. NATURE OF SERVICES & STRICT NON-LEGAL DISCLAIMER
1.1. Communication & Technology Facilitator Only: Send A Vent is an artificial intelligence-driven communication and dispute resolution technology platform. The Services provide tools to assist users in translating raw emotional grievances into structured, professional correspondence, formal notices, executive summaries, and voluntary settlement proposals.
1.2. NO LEGAL ADVICE OR LEGAL REPRESENTATION: TRAVIS ALLEN, LLC DBA SEND A VENT IS NOT A LAW FIRM, IS NOT AN ATTORNEY REFERRAL SERVICE, AND DOES NOT EMPLOY ATTORNEYS TO PROVIDE LEGAL ADVICE. THE SERVICES, INCLUDING THE "GUT CHECK" AI DIAGNOSTIC ENGINE, STATUTORY CITATIONS, HABITABILITY SUMMARIES, RESOLUTION MATRICES, AND TEMPLATE NOTICES, ARE PROVIDED FOR INFORMATIONAL AND COMMUNICATION PURPOSES ONLY AND DO NOT CONSTITUTE LEGAL ADVICE, LEGAL OPINIONS, OR FORMAL LEGAL WORK PRODUCT.
1.3. No Attorney-Client Relationship: No attorney-client relationship, fiduciary relationship, or confidential privileged relationship is created between you and the Company by virtue of your use of the Services. If you require legal counsel, statutory interpretation, or representation in litigation, you must consult a licensed attorney in your jurisdiction.
2. ARTIFICIAL INTELLIGENCE & USER AUTHORIZATION RESPONSIBILITY
2.1. "As-Is" AI Generation: The Services utilize generative artificial intelligence and large language models (LLMs) to analyze transcripts, synthesize facts, adjust tone, and draft correspondence. You acknowledge that generative AI may occasionally generate inaccurate, incomplete, or imperfect content.
2.2. Sole User Responsibility & Final Approval: YOU RETAIN SOLE AND ABSOLUTE RESPONSIBILITY FOR REVIEWING, VERIFYING, EDITING, AND AUTHORIZING ALL CORRESPONDENCE, NOTICES, STATEMENTS, AND SIGNATURES BEFORE THEY ARE DOWNLOADED, MAILED, EMAILED, OR TRANSMITTED. By dispatching or signing any notice, you represent that you have verified all facts and adopt the text as your own authorized communication.
2.3. Disclaimer of Outcome: The Company makes no guarantees or warranties regarding the legal sufficiency, enforceability, or outcome of any notice, letter, or mediation conducted through the Services.
3. USER CONDUCT, TRUTHFULNESS & PROHIBITED USES
3.1. Truthfulness and Good Faith: You warrant that all grievances, claims, dates, amounts, damages, and factual representations submitted by you are true, accurate, complete, and submitted in good faith.
3.2. Prohibited Activities: You shall NOT use the Services for:
• (a) Blackmail, extortion, unlawful coercion, or criminal intimidation;
• (b) Publishing or transmitting defamatory, libelous, slanderous, or knowingly false statements;
• (c) Stalking, harassing, threatening, or abusing any individual;
• (d) Transmitting unlawful hate speech or incitement to violence;
• (e) Violating any applicable federal, state, municipal, or local law or court order.
3.3. Right of Refusal: The Company maintains a zero-tolerance policy for abuse and reserves the right to refuse delivery or terminate accounts violating these Terms.
4. SECTION 230 INTERMEDIARY SHIELD & USER CONTENT LICENSE
4.1. Communications Decency Act Immunity: The Company is an interactive computer service provider acting as a passive intermediary under Section 230 of the Communications Decency Act (47 U.S.C. § 230) and is not the publisher or author of user-generated grievances or claims.
4.2. License to User Content: You retain ownership of your original raw text, audio, and video recordings ("User Content"). You grant Travis Allen, LLC a worldwide, non-exclusive, royalty-free license to host, transcribe, process, translate, format, store, and transmit your User Content solely for the purpose of operating and delivering the Services.
5. DELIVERY CHANNELS & COMMUNICATIONS DISCLAIMER
5.1. Delivery via Third Parties: Send A Vent facilitates delivery via third-party providers, including the United States Postal Service (USPS), electronic mail servers, and cloud infrastructure on a commercially reasonable best-effort basis.
5.2. No Delivery Guarantee: The Company does not guarantee that physical mail or bridge emails will be opened, read, or acknowledged by the intended recipient, nor is the Company liable for postal delays, incorrect addresses provided by you, or recipient delivery refusals.
5.3. Issue IDs & QR Codes: Unique Issue IDs (e.g. #ISWZML) and QR codes serve solely as digital reference identifiers and do not constitute formal judicial service of process.
6. TWO-SIDED RESOLUTION, AI MEDIATION & SETTLEMENT SENTINEL
6.1. Voluntary Facilitation: The Resolution Portal (SendAVent.com/Resolve) and AI Mediation Engine provide an automated, non-judicial environment for voluntary dispute resolution. Send A Vent does not act as a court or certified statutory arbitrator.
6.2. Private Settlement Contracts: Any Mutual Settlement Agreement PDF signed by parties constitutes a private contract exclusively between the participating sender and responder. TRAVIS ALLEN, LLC IS NOT A PARTY TO ANY SETTLEMENT AGREEMENT, DOES NOT GUARANTEE PERFORMANCE, AND ASSUMES ZERO LIABILITY FOR BREACH OR DEFAULT BY EITHER PARTY.
6.3. Settlement Sentinel: Milestone tracking and generated Breach Dockets are automated organizational summaries compiled from party inputs and do not constitute formal court judgments or enforceable liens.
7. UNIVERSAL CREDIT SYSTEM, PAYMENTS & REFUND POLICY
7.1. Virtual Platform Credits: The platform utilizes a universal virtual credit system (100 credits = $1.00 USD). Credits represent a limited, non-transferable, revocable license to utilize specific platform delivery mechanisms. CREDITS ARE NOT MONETARY CURRENCY AND HAVE NO CASH VALUE OUTSIDE THE SERVICES.
7.2. No Refund Policy: ALL CREDIT PURCHASES, SUBSCRIPTIONS, AND TRANSACTIONAL PAYMENTS ARE FINAL AND NON-REFUNDABLE.
7.3. Promotional Codes: Promo codes are discretionary promotional perks subject to expiration and cancellation at Company discretion.
8. INDEMNIFICATION
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS TRAVIS ALLEN, LLC DBA SEND A VENT, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS FROM AND AGAINST ANY AND ALL CLAIMS, LIABILITIES, DAMAGES, LOSSES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING OUT OF: (1) YOUR USE OF THE SERVICES; (2) YOUR USER CONTENT OR VENTS; (3) ANY CLAIM OF DEFAMATION, LIBEL, SLANDER, EXTORTION, OR HARASSMENT BROUGHT BY A RECIPIENT; OR (4) YOUR BREACH OF THESE TERMS.
9. DISCLAIMER OF WARRANTIES
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND ACCURACY.
10. STRICT LIMITATION OF LIABILITY
10.1. Exclusion of Damages: IN NO EVENT SHALL TRAVIS ALLEN, LLC, ITS MEMBERS, MANAGERS, OR EMPLOYEES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, EMOTIONAL DISTRESS, OR REPUTATIONAL HARM).
10.2. Aggregate Cap: THE TOTAL AGGREGATE LIABILITY OF TRAVIS ALLEN, LLC ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).
11. GOVERNING LAW, DISPUTE RESOLUTION & MANDATORY ARBITRATION
11.1. Governing Law: These Terms are governed by the laws of the State of Wisconsin without regard to conflict of law principles.
11.2. Mandatory Arbitration: Any dispute arising out of these Terms shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) in Dunn County, Wisconsin.
11.3. CLASS ACTION & JURY WAIVER: YOU AND THE COMPANY AGREE THAT ALL CLAIMS MUST BE BROUGHT IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. BOTH PARTIES WAIVE TRIAL BY JURY.
12. GENERAL PROVISIONS & CONTACT INFORMATION
12.1. Entire Agreement: These Terms constitute the complete agreement between you and Travis Allen, LLC regarding the Services.
12.2. Contact Details:
Travis Allen, LLC dba Send A Vent
630 Broadway Street South, Ste. 1
Menomonie, Wisconsin, United States 54751
Website: https://sendavent.com & https://app.sendavent.com
Resolution Portal: https://sendavent.com/resolve
Email: admin@sendavent.com